My husband and I would NOT recommend using Laura Latronica as a realtor. The other realtors in this company are nice and helpful. We were applying for a rental house, and Laura was very hard to reach on the phone (first red flag). We were told specifically that the owner liked us and they would not accept any other applications. She said that the owner wanted to consider us and liked our credit scores. And that they will continue the process with us. Once we paid our application fees, we were texted (not called) that we did not get the house because the "landlord told her that her family needs the house". I tried calling and texting back, no response. We looked online that night for more houses, and 2 listings posted AFTER the text was sent showed up... same exact house, same listing, same realtor, but asking for $50 more a month. Weird, right? I contacted the company the following day and Donna (very nice!) said she would look into why we didn't get the house since our credit was over a 700. Finally, I received a call from Laura and she said she posted it before she got the call from the landlord (time on posts are accurate and were after the call from the landlord and the text that we got). However, it wouldn't make sense since the landlord rejected us and came up with the excuse in the same call (Laura was contradicting herself saying she didn't know of the rejection until after the landlord's phone call, but she relisted the house up online beforehand). Not only was she vague, short, and rude on the phone when I was asking questions about why the landlord didn't like our credit score or us in general (remind you, over 700 score), but she kept talking over me. I did mention to her, politely, to next time call her clients in situations like this because texting is not professional. She told me that she has a life outside of work and didn't care to respond back to my text or call. Definitely not a good realtor because she couldn't take 5 minutes out of her night to call us and explain, or wait until the next day to call! As I told her to not get our hopes up next time and basically tell us "you're the only applicants", she hung up on me. I was not yelling on the phone, but rather telling her that she should've handled the situation differently. So if you're looking for a house, DO NOT USE LAURA LATRONICA!!!!! In my opinion, she was unprofessional, rude, and a liar. She's sloppy when it comes to paperwork, does not answer her phone, and forgets/runs late to appointments. My husband had to repeat himself over 3 times regarding to his paycheck. Not to mention, when I tried to call the office one time, the man who answered the phone said she didn't work there anymore, but corrected himself. However, do not put blame on the realty, for they tried to help us in this mess. I just wish we could get our application fee back.... And make up for lost time and rebuild hope that there might be a house for us within the next 15 days before we move. Thank you Donna for your help, and I do recommend that you guys look into how she treats her clients.
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