Tire Kingdom

I've had to wait many hours for a simple alignment on 2 separate occasions in the past. I'm a very patient person and was willing to wait as other patrons around me told me I should of left. Today is the 3rd time this problem has occurred, and as far as I'm concerned.. strike 3.
Figuring that making an appointment would get me in and out for a simple alignment would be easy, I was very wrong. Instead they should call it 'first come, first serve' as I was told there were 2 cars ahead of me.. and I was on time for my 'appointment'. To make things worse I purchased the 5 year alignment package with this company, so I figure they weren't interested in getting to me as they weren't making any money off of me. Not a good way to treat a customer who has already paid for the service. I shall be escalating my complaint.

I came in for an oil change. Great experience. The front counter staff was very knowledgeable. While I was there, I watched the Service Manager, Jon Tran in action. He was an excellent multi-tasker, honest, and treated everyone with respect. Good prices also. My oil change was $17.49 and included a tire rotation, while the express lube place right next door was $19.99 for an oil change only.