The Dorschel Automotive Group

We purchased three vehicles from Dorschel. We took our Ascender into Dorschel for a FULL DIAGNOSIS of what was wrong with it. For a Diagnosis Only they charged us $198. but we said do it, it had brake problems, acceleration problems, and an engine light now and we wanted to know everything wrong with it. They called and said they knew what was wrong and could repair the vehicle in full for $609. and that included the cost of the diagnosis. We said go for it! When we picked it up "fixed", they charged us over $700. but we paid it and left and the Ascender BROKE DOWN 15 minutes out of the shop! Dorschel Service apologized profusely & sent a tow truck & promised to "make it right!". They have had the car for 3 wks and todayLou Muto sent an email stating they never agreed to repair it and it is still broken & already PAID FOR IN FULL. Is THIS "The Dorschel Difference"? Lying and cheating customers at Christmas time? I have written emails to Rich Dorschel with NO REPLY!

I BOUGHT A BRAND NEW NISSAN IN 08 HAS RUST SPOTS NOW AND WITH LESS THAN 35000 MILES THEY SAY THEY ARE SORRY BUT SINCE IT DIDNT RUST FROM THE INSIDE OUT ITS NOT COVERED I ALSO LOVED IT WHEN HE ASKED WHAT KIND OF ROADS I DRVE ON HMMMMMMMMMM SAME ONES YOU DO BUDDY. SHOULD HAVE BOUGHT A CAR FROM SOMEONE WHO COULD STAND BEHIND IT 2 YEARS AND RUSTING INCREDIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!