800spacover.Com

The company is initially responsive and thorough during the sales process. Once your spa cover is delivered, though, your experience may change. The product does seem to be well-assembled, but is built fro cheap materials. My cover began holding water after less than 18 months, and its topside began cracking and flaking away after only 30 months (despite periodic treatment with 303 vinyl protectant). As soon as I contacted the company about the water-retention problem, they gave me a continual runaround, resulting in a chain of email Q&A -- right up to the point that they stopped returning my calls or responding to my emails. They seemed to have no interest in honoring their stated 5-year non-prorated warranty. When the top started flaking apart, I began contacting them again, to which they responded (rather unbelievably) "It's obvious your cover did not deteriorate to that condition over night..." and then declined to honor their own 5-year warranty.