Onpoint Community Credit Union

When I was in need of a small loan I had a small loan under $200 and when I had paid it off I saw no change in the loan balance. Well this was because they posted two loans and never showed that I had a balance double of what I had originally asked for. The only reason I found out about their mistake is when they sent me notices that I was past due on a loan I had never agreed to take out. Everyone at the Kruse Way branch just passed the buck and never took any action to rid me of their threats of sending me to collections. This is has taken over two months to sort out due to their HORRIBLE CUSTOMER SERVICE. OnPoint is just a wolf in sheep's clothing. IMO they are no different than any other greedy large bank who feel they never make any mistakes they just have mistaken customers. Right?

Beware of On Point which really is Country Wide Lending.\t\n\t\nThey are ruthless sharks. I got sick and got a few months behind on my mortage and they gave me no options and forclosed. They did this because I had a large amount of equity and they made about $200,000 profit in the sale of my home. Now I'm homeless and they made a profit doing it. They could have worked with me and gave me options. I was five years away from paying this house off.

I agree with the above posts. PTCU was a great credit union that provided good and fair service. OnPoint thinks it is a bank. Their president must have worked for B of A or something. They go out of their way to be clever and predatory with their fees and fines. There online bill payment is slow and expensive. If a member complains about the management they will close their account so they no longer have a voice as a member. Stay away from OnPoint.