Mortgage Relief Solutions

Stay FAR AWAY from this company! HUGE SCAM!!!

I'm not one to write reviews, but just wanted to warn everyone about my experience before you find yourself in the same position.

We "hired" Mortgage Relief Solutions to take over our property and help us get rid of it because it had been underwater for years and we did not like being landlords. The condo unit we gave to MRS and the building it is located in, is distressed, so it was hard to maintain a separate living situation and spending extra money on constant problems. In addition, we re-located. MRS agreed to take over the property and make payments, as well as take care of maintenance.

While our old tenants were still renting the property (one month into MRS taking over), they paid our mortgage only because I called them and asked why it had not been paid yet. We had model tenants who paid on time, so it was odd to have to call them about paying -- red flag, but I didn't think much of it because we were desperate to get rid of this property and MRS is BBB accredited (not sure why!). Second month rolls around and I have to call them again and ask why mortgage was not paid again -- Supposedly the story was that some mortgages are paid between the 1st - 5th, 5th - 10th, and 10th to 15th. Third month rolls around and the same thing happens, only this time, Constance Salas (Eric Brown's "assistant"/accomplice) suggested I file a forbearance because they could not afford to pay my mortgage... um ok?? I was not too happy about that as my credit was pristine. She assured me the process shouldn't take too long and my credit would not be affected whatsoever. Fast forward over one year later -- my credit is ruined, we're stuck renting, and they have put us over 13k behind on our mortgage. The forbearance was not approved as we do not live in the property.

In addition, they placed tenants in the property last March (2016) and have NOT made one single payment towards our mortgage. They continually pocket the cash that the renter is paying and we have been forced to hire a lawyer to proceed with lawsuits against MRS and the tenant they placed. At this point, we are just trying to regain control of the property so that we can, at best, list and short sale it -- something we do not need MRS's help with.

If I would've known they would screw us over, I would've just started a strategic default or short sale modification without giving the property up to MRS as this is something they supposedly help you avoid. NOT!!!!

Mortgage Relief Solutions is a very unethical business who will string you along and milk the cow for as much money as possible. They target properties who are far away from their locale (Phoenix, AZ). These people are criminals!

One last thing to note:
Don't bother taking the positive reviews they have into account. Most of them are from people who work for this so-called "business".

This is a comment from us (Mr. and Mrs Willard R Ransom) concerning our relationship with Mortgage Relief Solutions located in Phoenix Arizona. We like to express our appreciation for the consistent and conscientious concern demonstrated by your firm. Information was free flowing and constantly address whenever a concern arose there was always outstanding service provided to address any problems that had arisen and they were address consistently in a timely manner. We would like to recommend Mortgage Relief Solutions
to any one who might arrive at the same situation that we were in. The employees did an outstanding job they were very courteous providing us the best customer service. We would like to thank you for your continual support.

Sincerely,


Mr. and Mrs. Ransom

c.ransom125@comcast.net

I began corresponding with Mortgage Relief Solutions back in July 2014 after exploring sale opens of my home in lieu of a potential relocation with my company. I was not behind on payments or financial unstable but I was seeking a fairly easy way of getting out of my home quickly without have to put the home up for sale through a Realtor or renting the home to tenants. After doing research I felt that Mortgage Relief Solution offered me that outlet. I worked with Eric Brown throughout the process and he was very cooperative and answered all of my questions assuring me of the following "We take over the property, deal with maintenance, insurance, mortgage payments, upkeep, tenants, etc. while the property is being marketed. The process was very simple, I completed a POA for which was sent to my lender so that Mortgage Relief Solutions can act on my behalf and I signed what was described as a Trust Agreement to transfer ownership. Within a months time I was packing up and moving out. Red flags started to go up only 2 months after turning over my home to Mortgage Relief Solutions where the mortgage had not been paid and the lender was contacting me. It went downhill from there, they made maybe two mortgage payments with back and forth emails of me demanding action and answers with very little cooperation. They informed me that they found tenants for the house but payments were still outstanding on the account and we were now in March of 2015. In April they put me in contact with a Constance Salas that was supposed to be a resolution Manager. She suggested that I file a forbears e with me my lender after I conveyed to her how outraged I was that paymaster ts were missed and my credit had taken a hard hit and I declined. They again assured me that the payments would be made and in June of 2015 payments were posted to the account. At the time I was not aware that the payments were not sufficient to cover the outstanding balance since the collection calls and notifications from the lender stopped. It wasn’t until earlier this month I received a letter via certified mail that my house was scheduled for foreclosure due to over 6 months of outstanding payments on the account. I have endless emails and text messages of me trying to resolve this matter with Mortgage Relief Solution but they have done nothing to rectify the matter. My credit is now ruined and my home was in Jeopardy of foreclosure.