Meineke Car Care Center

Meineke in Vidalia, really stepped up and made this right, even working in conjunction with another Meineke and specialty shop to repair the vehicle. It took some time to get things cleared up, but, the truck is now in good working order. Thank you to the leadership.

Do NOT take your vehicle here. I went here to have u-joints replaced and the technician obviously was clueless as he neglected to follow any of the procedures readily available online to repair it properly which resulted in my drive shaft being bent. I ended up waiting 5 hours to complete the task which should have taken 2 hours as the technician had no one to offer assistance since the entire rest of the staff left around 11 o'clock for a two hour lunch. By the time they all got back, the damage was done and I was mortified as I watched the technician destroy my drive shaft. When questioned after reassembly as to whether he followed the procedure of marking the drive shaft to ensure it be balanced when put back on and he looked at me like I was an alien. At that point I knew I was in more trouble than ever.

Now the owner of Vidalia Meineke refuses to correct the mistake and the Meineke Corporation refuses to offer any assistance in the matter which says they have decided the honesty and integrity are not important when it comes to taking care of their customers.

The absolute absence of technical knowledge on the part of the so called technicians and staff there and the complete lack of professionalism left me dumbfounded as to how the owner could run a successful business in that manner and how Meineke could allow it under their name. But, since noone has the courage to return my calls, I guess I can't expect anything more from the Meineke Corporation who has been irrelevant in the entire matter.