Fowler Toyota

After losing my keys, I came into Fowler Toyota for the first time this past Monday simply to get a replacement key made for my Toyota. The situation was very inconvenient because I had to tow my car half way across town to get the job done. They were obviously very busy that day and I waited just to find out that there was not a key available in their inventory. Having to leave my car overnight only added to the frustration and I left an unhappy customer.\t\n \t\nHowever after the job was done a day later, I was ready to express my frustration to my service advisor. He completely understood and offered me a very fair price for the service. I was surprised by his initiative to accept responsibility and I was completely satisfied leaving the lot. As I waited there for my car to be pulled up, I noticed the awards on his wall that his service team received for customer service. Now I can totally see why Fowler Toyota is one of the best. You just don't get that kind of integrity in customer service at any other dealership. I will definitely recommend and return to Fowler Toyota because of their excellent service team.\t\n\t\n RESPONSE FROM Fowler Toyota: \t\nHuy,\t\n\t\nI'm sorry for the inconvenience and the wait you had, but I am thrilled to hear that you had a great experience here at Fowler Toyota.\t\n\t\nI will be sure to pass along your kind words to our Service Director and his team. We look forward to helping you with all of your Toyota needs for years to come!

My wife was in need of a dependable car. I got online, knowing how dependable Toyota vehicles are since I have owned six in the past. I wanted a certain vehicle, namely the Rav4, and found a 2010 model with just 30,000 miles at Fowler Toyota. They had this beaut priced under loan value so I thought there had to be a catch somewhere. I was wrong. The salesman, Walter Wagner, was absolutely the nicest, most honest salesman I have ever dealt with. He did not push, coerce, or even talk down to me. I got the vehicle I wanted at the price I wanted to pay. Scott Tang was the finance officer I dealt with. Even though he was a little pushy about the protection plan, he was very receptive to my needs. \t\n\t\nAfter all was said and done, I was very pleased with my buying experience.\t\n\t\nBut wait, I'm not done. After buying the car, I wanted to have a spare key made. Guess what? The parts manager was just as friendly and helpful. Then my wife was told to schedule a time to have the key programmed. She scheduled it for Friday morning. Thursday evening, she called me, telling me the battery was dead. I had to jump start the car that night and the next morning. I told her not to purchase a new battery at the dealership, because I knew we could get one cheaper elsewhere. She called me after her service, saying they replaced the battery, programmed the key, and performed a recall item. I asked her what the cost was. She said zero! I am so thrilled with Fowler Toyota.\t\n\t\nThank you Fowler.\t\n\t\nJon Neal\t\n\t\nRESPONSE FROM Fowler Toyota:\t\nMr. Neal,\t\n\t\nThanks for your kind words.....I'll be sure to pass them along to Walter. We appreciate your business here at Fowler Toyota! Enjoy your Rav-4 and we look forward to serving your needs for years to come.

I went to Fowler after visiting several other places to just look for a suv. I knew what I was looking for but not which kid of car would provide my needs.\t\nwhen i went i a very nice young man Corey Rucker meet me and ask me If he could help me. I told him what i was looking for, he ask me some details and said he had one he thought i would really like. he showed me the Rav4. I did like it but wanted to look around for a little more. Corey was very nice he drove me around to every car I wanted to see. He was knew his cars well and told me the pros and cons as to what i needed. He was very nice and I vever felt I was being pushed in anyway. My husband is sick and couldn't help me this was my first car to buy on my own and was very nervous.When i went ot the three other dealers I was crazy when i left them i was so confused and they wuld call me sometimes twice a day. Corey was very nice and considerate and helped me alot. I bought the car that day and never felt pushed. Corey answered every question I had and never seemed like I was bothering him. I would will and already ahve recommemded several people to him. they may not buy this yr but planning on in th spring and summer. I tole them to go see Corey first. they would not be disappointed. .\t\nI would like to thank everyone even the finance Dept. for making this very pleasent for me. Thank you \t\nRose Herren\t\n\t\nRESPONSE FROM Fowler Toyota:\t\nRose, \t\n\t\nThanks for all of your kind words, I'll be sure to pass them along to Cory and let him know he did a great job. We appreciate your business and wish for your husband to get well soon. We look forward to helping you for years to come! Be sure to bring your vehicle here for service and you'll love our service department as well.