Esprit Decor Home Furnishings

We odered carpet and had set date for installation , 3 days before they call to advise they cannot do it on the day planned. After lots of disussion we agree on a date one week later to install the carpet. 3 days before that install date get a phone call- We do not have good news" the carpert (which was supposely ordered for the first install date) never came in and now on back order will be a month before they can get. When I asked why last week when we had install date issuse why was I not told -- answer" I do not know". Then I was asked well what do you want to do? I asked what options I had and was told nott any unless I pick out something else and it will still take 2 weeks . So I said cancel order and got " Ok"

Based on this experience and they lack of concern by the people I talked with I would not recommend ordering anything through this store.

After an extensive search at literally every local furniture store in the Tidewater area and beyond, we visited Esprit Decor to find new living room chairs. I can't begin to express the great customer service we received from one of the owner's, Beth Keenehan, or how pleased we are with our purchase. When we learned the manufacturer did not have the swatch of fabric we had chosen, Beth made it her personal mission to find the fabric and contact the necessary parties to work out every detail. In spite of the challenge, she made it happen and was right on target with her estimated delivery date; so there was no delay. Beth was personable, professional and a delight to work with. The price point was also within reason considering the quality of our purchase. Other furniture locations may have had cheaper prices; however, their products were also cheaply made and inferior compared to Esprit Decor. This shopping experience was without question, marked with excellence and expertise.

Made the mistake of buying a couch and loveseat from this place. We had bought several furniture items there before. Had to order the furniture - no room for negotiation on price or delivery charges. Told that furniture would be delivered in eight weeks. At the seven week point we started calling...very rude service, even spoke to the manager/owner of the store. No furniture at the eight week point. After nine weeks, got a phone call it could be delivered on a Friday. After checking our schedule, called them back an hour later. We were told we "missed our window" and now could not get it for three more days. Again, no break on charges of any kind. I was disappointed at how they treated a repeat customer buying over 2K worth of furniture. They really do not seem to care how they treat customers and I do not recall ever receiving this type of "service". Never again with this place!