At The Beach

I purchased five of the spray tans to the tune of $89.00. I used one (mid grade tan level) and was somewhat disappointed with the results. I decided to utilize a second tan to see if I could achieve desired results. Still disatisfied. Went in to inquire about exchanding the spray tans for just regular bed minutes. At that time I was informed by the girl at the desk that she didnt have the authority to make a decision like that and a manager would have to make the decision. There is no manager on site there, apparently they have a manager that travels to several stores. She left a note on a communication pad and said that the manager would get back with me. One week went by and I didnt hear anything from the manager so I called the store. Again, was told I would have to wait for the manager to call me, as the counter help did not have the authority to address my issue. They did however inform me that the manager would be in on Saturday and they would yet again write on the communication pad that I needed to be contacted. Saturday comes and goes and late in the afternoon I still had not heard from the manager. I went to the salon and the counter girl said that the manager had already come and gone. She showed me that my information was on the communication pad. She made several attempts to reach the manager by phone as it was apparent that I was upset by the lack of contact. She was unable to reach the manager at the other location that she was supposed to be at. She was also unable to reach her by cell phone. I think it is a horrible business practice to have no management on site much less not even be able to reach someone by cell. What if an emergency took place??? The counter girls were always friendly, I genuinely feel bad for them that they dont have the capabilties to address an issue. Theyre just a heartbeat at a counter. Needless to say, here it is Tuesday and I still havent heard back from management. I've moved my business to Celsius where they have a manager on duty at all times. Oh another thing, their website doesnt even have a place to contact them. HORRIBLE COMMUNICATION. They can keep the three spray tans I have left. You couldn't pay me to go back