Appliance Service By Paul Inc

If I could rate them lower than 1 star, I would. I can't believe how unprofessional and stupid these people are. We would change service providers, but we're using this horrible company because we're under warranty with our dishwasher and this is where KitchenAid sent us.\t\n\t\nSo far, they've ""fixed"" it once already, but the problem wasn't fixed at all. The guy came back, said ""Oh, no, it's actually this part that's defective; I'll order it."" They called us up a week later to schedule another appointment, but when the same man showed up, he had no idea he's already been here once. He then decided it was a whole different issue, other than the one he'd already ordered a part for. When he was reminded of his last visit, he blustered his way through an excuse about how the part must be on back order. \t\n\t\nThey called a couple days ago to schedule yet another appointment for today, between 1-4pm. Lo and behold, it is now 4:50 and we've sitting here waiting still. We called and were told that the guy is two houses hehind at this time, and instead of calling and letting us know, or rescheduling, they're decided that we can just be kept waiting.\t\n\t\nDO NOT USE THIS COMPANY! \t\n\t\nThere's no way that the people who rated this place 5 stars aren't shilling for Paul.

The following is a note I wrote to Paul about his business:\t\n\t\nI just wanted to drop you a line to thank you for whatever you have done to create such a great business and such a great team. Our dryer broke down 2 weeks ago. Knowing I could probably fix it myself, I didn't want to pay what others were charging to fix it. I also didn't want to pay what others were asking just for a new motor. My brother in law recommended your shop, and I thought I'd give it a try. \t\n\t\nFrom the first moment, I was very impressed. Tim took my call and took much longer than could have possibly been profitable for you walking me through how to approach fixing my dryer. He was incredibly helpful. Then, when I went in to pick up the motor and I saw that he had kept detailed notes on our call and still knew exactly who I was and what my problem was, I was even more impressed. He walked me through things again, this time showing me what I would need to know on the actual motor, and making sure that I wouldn't shoot myself in the foot.\t\n\t\nHearing that Tim and others of your staff say that they have been with you for literally decades shows that you are doing something right for them, as well. \t\n\t\nI hope I never have to fix another appliance again, but when I do, I know where I'm going for help. \t\n

I am director of a non-profit foundation that assists victims of domestic abuse. I called Paul to see if they would fix a dryer for a victim who had no funds take care of it herself. She hadn't had a working dryer for two years. They not only fixed it, they fixed it "free." They were on time, they were considerate and she was estatic. So was I. Thanks, Paul!!!!