Apex Appliance Parts & Service

I know there have been negative reviews about this company and I guess everyone has off days, but we have used Apex for repairs on three different occasions over the past few months and had a very good experience everytime. They even sent a guy out on Sat at no extra charge just to get our washer fixed. The first time we used them, our stove had stopped working and they got right out there, diagnosed all the issues and fixed it as soon as the part came in for the price they quoted. They have fixed the washing machine in our primary home and a washer in our rental house too, both of those services were also done for what they quoted and all work was completed in a timely manner. Don't hesitate to give them a call. They were cheaper and faster than every other company I called on the washer part/service.

I'm a working Mom of 3. My washing machine went right before I needed to go out of town for a week, leaving my family at home, and all the baskets in the house were full. Not wanting to leave a house full of dirty laundry for my mother in law's impending visit I tried to get a tech out to fix the washer right away. \t\n\t\nNo luck with Sears, they couldn't come for a week so I started calling around. I was referred to Apex by another appliance company. I called and Jim said he said they could come out the next day. Great! I scheduled the appointment and after hanging up realized he didn't ask for the brand/make/model... when I called back he assured me that they carried all the major parts on their truck so having the part shouldn't be a problem. He ended up taking the information and giving me a brief rundown on the inner workings of a washer. Great again! This is going to be a piece of cake. Unfortunately that wasn't the case.\t\n\t\nI wasn't at home when the tech came, the nanny let him in. After about 20 minutes the nanny called back to say the tech was gone, he couldn't fix it, and the repair would be as much as buying a new washer. Bummer! She said the tech was going to call me right away to explain the problem. No phone call.\t\n\t\nAn hour later I call the office and talk to Jim again. He doesn't have any information and seems fixated on the fact that I wasn't at home when the tech was there. He calls the tech, calls me back and says the transmission is shot and it will be "about $300" to fix it. Okay, I say, does that include the $ for today's service visit? He seems offended by my question. He says if I want a specific price he will have to call me back. Yes Jim, I would like to know how much it will cost me should I decide to fix the washer. After a phone call back he says "$209 for the part, plus labor and tax brings the cost to $369.01" to fix it, or he can sell me a new one for $430 plus tax and haul away costs for the old one. \t\n\t\nI'm annoyed because based on my description of the problem anyone with understanding of washing machine repair should be able to have an idea of the problem. Maybe my expectations are too high, you'll have to decide for yourself. How many parts are there inside a washing machine? Again I have no idea, but a transmission seems like something they should have on hand, or at least the parts to fix one. They don't so I pay for their trip out there to check and then pay again for their time to bring the part back to fix it. \t\n\t\nTheir customer service is so-so. I get the impression they are used to dealing more often with property management companies then residential customers. They charged me $131.35 for the visit out to my house. I ended up buying a new washer from Sears for $320. I would probably not use Apex Appliance again.\t\n\t\n

Went in for two simple parts. Had the part #s and model numbers of the appliance. First of all, I was kept waiting for ~10 minutes while Bob was on the phone with a 'good customer'. When the parts were found, I was quoted 15% above the Home Depot parts price. When I mentioned that, Bob said he doesn't negotiate, and take it or leave it -- and pushed me to quickly decide. I just walked out of the store. I can't believe the arrogant attitude. Don't even bother coming in, unless you want to support this guy's ego.