Here at United Pioneer makers of the Timber King line we strive to serve YOU the customer. We know in order to stay in business we need to service the people buying our jackets. When you call us here at United Pioneer we take your call as if it was our last. We want to ensure a pleasant and easy transaction. We will never nickle and dime our customers with processing fees, restocking fees or shipping fees. We deliver a product and make it great. One thing we hate more than anything is automated phones. When you call us (800-466-9823) your calling us, and not a machine or someone overseas. Get the product you need and the service you love by giving us a chance to put you in touch with a jacket you'll be loving for years to come.