Why the #*@# Am I Doing This?
It's conventional wisdom. When it comes to communicating with the public, most companies take the safest path. They usually play their cards pretty close to their chest. I'm joining the blogsosphere to challenge that "wisdom."
So, I have created this blog and will use a part of my day to write about what is going on in the world of cable. I hope to discuss the things that we at Insight Communications and others in the cable industry deal with in bringing you your cable, Internet and phone services. And I hope to hear back from you about what you are thinking of us. We all can learn from one another by communicating points of views in a free and open exchange.
For my part, I'll try to explain some of the why's behind things we do and don't do. I won't shy away from challenging public opinion nor am I afraid to push my own industry to rethink certain positions or to improve the way we do things. Public policy issues, from a-la-carte television to net neutrality, won't be off limits, nor will the need for cable to improve customer service. We'll look to the future and explain the past, or at least try to. Oh, I have a life outside of work too, so every now and then, when I really feel like it, I just might write about other things on my mind. How about those New York Giants!!?!!
For those of you who don't know me, beside being Insight's CEO, I am very active in the cable industry. I have served twice as Chairman of the National Cable&Telecommunications Association and remain very active representing the cable industry. I am also not affraid challenge my industry's conventional positions and performance so I've grown accustomed to people differing with my opinion.
But that's fine. That's why I'm here. Let's start now to have an open, candid, and honest dialogue about television, broadband and telephone services and the issues affecting how we bring them to you and how you receive them...
Comments for Insight Communications CEO's original blog post
Linda, I can respect your issues, but all of your accusations are with another company. You are responding to a blog post that I was sharing with the world about another company's CEO, but you sound like you are upset with my company. I will delete your comments from my site and ask that you contact the company's residential department, for I don't work for the company in question. I would have looked up useful information for you, but you didn't leave enough information to do helpful research for you. Good luck in your endeavors Linda.
By Professional Internet Commercial Solutions on June 22, 2011 at 11:17 AMContinued: Also on Friday, I asked for and adjustment on my bill and spoke with a supervisor, who I thought was extremely rude and condescending. She explained to me that since I had intermittent service that she would only adjust my bill for one week. She further explained that just because the service was not acceptable to me that it was a good enough. I would be happy to supply you with these, good enough, recordings from what I am supposed to consider acceptable and see if you could watch what I am getting.Today after asking to talk to the CEO ( whose number or e-mail was not given) my bill was adjusted for this billing period. Since my service was interrupted into the next billing period and I still have nonfunctioning cable can I expect that you could see to this next bill adjustment? I am tired of wasting my time on the phone and waiting for repairmen who repair nothing. My patience has run out and I am seriously considering dropping my services.
By Linda LeCompte on June 21, 2011 at 03:38 PMMy cable and internet service have been malfunctioning since 5/25/11. After many visits from your "repairmen" and I do use this word loosely, my cable transmission remains digitalized with intermittent loss of sound.The most interesting aspect of this is that one of the first people to my home recognized the problem as an extremely weak signal originating beyond the pole from my home although no one capable of resolving this issue was ever sent to make the repair.On Friday I asked to speak with a manager in the repair department who assured me that a person capable of resolving this issue would be sent. Today, I was again informed that I had a weak signal and again another person would be sent. Unbelievably, still no repair on cable! After another call I was again told this would be fixed on 6-23. I want to know if you consider this acceptable?
By Linda LeCompte on June 21, 2011 at 03:11 PM