Birddog Lighting

The item shipped was different from the item we purchased!! (even the receipt says so). the ropelight was reduced significantly in wattage and was nowhere near the brightness we needed. i called in and asked to return the ropelight but they said they "changed suppliers" and would not take back the old, because if i would have looked under the technical specs, i would have noticed the wattage was different than when we ordered it before:) they took my phone number and said they would get back tome...not so.

We had trouble connecting some of the rope lights that we purchased. Phone support was very helpful and patient with me. All our lights are now up and running and they look great. Thanks for the great customer support. Merry Christmas!

This company made it a hassle to complete a return. They did not respond to my inquiries until I filed a BBB complaint against them. Birddog Distributing was in error, as they granted an authorized return for my order but did not acknowledge it and then denied that they ever issued it. Fully complying with their return policy, I was given a "Return Authorization" RMA number after contacting the company through email and affixed it to the return shipment as stated in the policy. My items sat at their location for over a week with no response from the company. I paid them through Paypal, so bank transfer times should not have been an issue. After multiple fruitless attempts to contact them, I then receive conflicting responses from the company through email and in the resolution to my complaint. In the email, they state that a return credit was issued two days after the receipt of my items but in the complaint response they accuse me of error by stating that my return was not authorized because I did not receive a return authorization. This company dropped the ball and are obviously trying to cover their tracks, but this should not be done in a manor to make the customer seem to be at fault. I was issued my deserved return but the company portrayed the delay as my own fault because of their false accusation of me not following their return policy. Due to this whole ordeal, buyers must be aware that this company is delusive and strives to keep face throughout glaring errors and missteps.