By RayJ491 November 20, 2013
11/20/13 - I went into the store to purchase a pair of boots. I wound buying a pair of Tony Lama boots for $175.00. I asked the female sales person if there were any sales going on and she said no. I do not recall her name. she was very attentive and polished the boots as I looked around the store. I am in the system as a preferred shopper and she never mentioned any type of sales promotions as Saba's shopper. After arriving home from the store I noticed that I had received in the mail a 20 % off coupons including a 20% off coupon on all Tony Lama boots. the coupons are good through the end off December 2013. So I called the store in Peoria an a employee named Kim answered and she explained that they do not know when the mailers go out but said for me to come back into the store and they will refund e the 20% back to me. I will be going back to get my refund back but I feel that the employees lack of knowledge of sales promotions is a problem and causes an inconvenience not only to me but to other shoppers as well. Lack of sales training!!!!! ...read more
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