Audi Ontario

For the past fourteen years, my wife and I have only lease vehicles, since we moved to California. We have gone to dealerships that have given us horrible customer service experiences, from dealing with the sales team, and the finance manager. This year, my wife decided to upgrade to an upscale vehicle, as well, an upscale dealership. We decided to go with Audi Ontario, 2272 E. Inland Empire Drive. When my wife and I parked at the designated customer service parking area, we were greeted with a warm smile by Jay Baik, their Audi Brand Specialist. I have to say, after fourteen years with dealing with pushy, obnoxious, arrogant sale specialists, and sale managers, Jay Baik was truly a breath of fresh air. Shopping for a new car is extremely daunting when you don’t know the business and you don’t have time to really shop around. You can only hope to be treated with respect and be in the best hands possible. Well, that’s how we felt through the entire process at Audi Ontario, that we were respected and in good hands.
If you walk into the Audi Ontario dealership, don’t hesitate to ask for Jay! Highly recommend Jay Baik, as he’s more than a knowledgeable salesman, he’s honest, humorous, and will become the person you will call time and time again when it’s time for your new vehicle! If you tell Jay what you’re looking for, he will get it for you! If you tell him price point ... he delivers! A pleasure to work with him and the sales manager at this dealership, they were always helpful, and can’t do enough to make you feel comfortable while waiting for any transaction you are doing. Jay Baik’s knowledge and kindness made us feel at home and gained our trust with him. We trusted him one million percent at every step of the process. When buying or leasing a new car, there are three transactions you always go through. First, dealing with the sales specialist on the lot, second, with the sales manager on the price factor, and last, dealing with the finance manager, closing the deal and paperwork. The finance manager John Scholz and Kevin Bolden were also great guys. John made the closing paperwork fast and easy, and was patient with us, by explaining all details of our contract. I give Audi Ontario a triumph trifecta GOLD STAR rating, when it comes to all around customer service. My wife leased an Audi Q3 SUV, and she loves it! That quality of customer service we received from Jay Baik, the sales manager, and the financial manager was A1!

Helen & Jermaine

We recently purchased an Audi TTRS from Audio Ontario. The experience we had there greatly surpassed any previous experiences with any other dealers we have dealt with in the past. We worked with Jhovan Coronado and John Scholz to purchase our vehicle, both of whom were very welcoming, informative, down-to-earth, and professional. The dealership was very well organized and had a great selection of vehicles. We also appreciated the fact that we were not pressured into purchasing a vehicle. Usually I feel so uncomfortable going to dealerships because salesmen can be pushy and insincere. Jhovan sent us personalized videos of the vehicle we were considering purchasing and answered all the questions we had in a timely manner, which made us feel valued as customers and not just "another sale." We are loving our new vehicle and would highly recommend this dealership to anyone.

We purchased a new Q8 through the Ontario Audi dealership.\r\n\r\nDana Clayton was the Sales Manager and was extremely anxious to help us get the car ordered and priced right. We had not had a positive interaction with other local Audi Dealers.\r\n\r\nThe Q8 is a very complicated car with a multitude of options in its controls for driving, safety, information, and entertainment. My wife was initially so overwhelmed when we got the car that she was ready to return it!! However we were given an appt with Raymundo Lopez to get us on our feet. We met with him on three sessions, and I have now talked with him on his cell phone numerous times. Bottom line: my wife now loves the car & is totally excited about completely engaging in the options it offers. \r\n\r\nThis would never have happened without Raymundo. He was well dressed, clean, and enthusiastic. He was extremely polite, patient, and understanding. His dynamic enthusiasm and training came through and saved the day. We went through the various aspects of the vehicle systems and interfaces one by one with a very compassionate and patient attitude. He was happy to repeat and review areas as needed. Finally he made himself readily available by phone to continue to help in the future as well.\r\n\r\nHe is a great asset to the Audi organization and to the Ontario dealership in particular. My wife and I cannot express how his positive attitude, excitement , and desire to help us really made this auto purchase a wonderful experience for us both and has us extremely enthusiastic and excited about our new Q8!