What are the Advantages of Having an Office Telephone Service?

An office telephone service is a convenience to business owners and customers. It's a way for your customers to connect with your business even when you are not present to take calls pertaining to your business. It can be a paid virtual answering service, or the phone system can be set up to route calls in a specific manner.

Forms of Office Telephone Service

• Virtual Office - In a virtual telephone service, someone receives your phone calls, takes messages, forwards messages and can alert you to important information while you are out of the office or during non-business hours. This is a paid service option because it requires someone to answer the phone for you or your staff.


• Answering and Call Forwarding - This is when you set up the phone system so that callers may leave messages for specific individuals by pressing certain numbers and you can have calls forwarded to another phone number. This can be to route calls more efficiently with fewer staff or to have calls sent to another location as you choose to do so.

Communication

An office telephone service increases the ability for your business to receive communication from customers, suppliers, employees and partners. It increases efficiency in communication because callers can still pass along important information whether the call recipient is present or not.

Availability

No one can or necessarily wants to be available 24/7 to take care of business and office matters. But an office telephone makes you available in a virtual sense so that communication can take place whether you want to receive calls or not.