By cowboycoffee October 28, 2015
Just terrible. When I was sold on their services (Sept 21st) over several competing companies, I did so because I was promised 14 days door-to-door service. Even their website declares 16-17 days to go beyond my location. In reality it wasn't even put onto the carrier truck until the 19th day after I delivered the vehicle to begin it's journey on the 23rd of Sept. Finally, on day 25 and counting I've been contacted by the driver and told "maybe" late Wednesday (2 more days) which will be 4 weeks later after being promised 2 weeks delivery. Despite contacting HQ now 4 times and being told twice that I would be called back (only once that actually happened to be told it would arrive within 4 more days (which of course it didn't) despite already being over a week late at this point), the only contact that has been initiated aside from myself has been from a dispatcher in Seattle who wanted to know if the car was a convertible despite having a full description of the car on hand. Alarmed, I called AK Transport and I was told that should never happen, but then received a second call about week later from the same dispatcher to inform me that car was still sitting in Seattle. Nothing about this experience has been easy. Nothing has been fast. The communication has been absolutely terrible. They were very, very helpful until the moment they had my money and have been zero help since that day. Finally, on the night of Oct 21st, the car has arrived. Other than steering fluid all over the hood that dripped on it from the car placed above it, the car is intact, but I am far from anything that could be described as satisfied with this service. I will never recommend any person ever use this service. Oh, did I mention that on 23rd of October (one month from the day I delivered it) I was finally contacted back to be given vague commiseration and a promise to look into it and get right back to me. Despite that promise which seems to be habitually spouted it is now another week since deliver and 5 days since they promised to get right back to me and as expected... no communication at all. So if you have a LOT of time on your hands and want to pay for a level of service you certainly won't get from my experience, then by all means go for it, but smart customers will look elsewhere for truly professional service. ...read more
By AnthonyBarker July 12, 2012
Allisons relocations does not deliver as promised - they collect payment in full up front before they ship and your goods will sit for weeks until you call - excuses range from time of year shipped to payment not processing in time. Their office staff has problems with paperwork and payment processing and the company will not deliver in the time promised. With payment up front, Allisons has no urgency to get your goods to you in the time promised...they've been paid already so... ...read more
By Havere34 at Citysearch May 21, 2012
I can only given them the highest marks possible. We have just completed a 15000 pound move from Eagle River, Alaska to Avondale, AZ. That is a journey over 4500 miles. We have a 45ft container fully packed. The service that we received had been nothing short of outstanding from the first meeting with Alison back in January. She provided timely, accurate professionally prepared estimates, for not only the cost of pacing, shipping, and insurance but also travel times for both land and sea transport. The people that Alison's employees are of the highest caliber, this starts with the receptionist, through to office manager to packers. The value of our move was in the $200,00 range. The welfare and safety of our goods was if it was their own. As you can imagine after 13 years in Alaska we had accumulated quite an assortment of items, each and every item was treated as a precious and unique memory should be. Our song's 65 pound King Salmon mount was packing in a wooden crate, my wife's grandfather clock also was shown the respect a delicate time piece should. Using a container for this move was by far the smartest decision we have ever made in moving. If I were to make another move from Alaska, Alison's would be our only mover. ...read more
Moving can be a stressful time. You have to worry about loading and unloading everything and a host of other duties. The most important part of moving is loading the moving truck. Planning ahead when loading the vehicle will make the mover go much smoother. ...read more