Just terrible. When I was sold on their services (Sept 21st) over several competing companies, I did so because I was promised 14 days door-to-door service. Even their website declares 16-17 days to go beyond my location. In reality it wasn't even put onto the carrier truck until the 19th day after I delivered the vehicle to begin it's journey on the 23rd of Sept. Finally, on day 25 and counting I've been contacted by the driver and told "maybe" late Wednesday (2 more days) which will be 4 weeks later after being promised 2 weeks delivery. Despite contacting HQ now 4 times and being told twice that I would be called back (only once that actually happened to be told it would arrive within 4 more days (which of course it didn't) despite already being over a week late at this point), the only contact that has been initiated aside from myself has been from a dispatcher in Seattle who wanted to know if the car was a convertible despite having a full description of the car on hand. Alarmed, I called AK Transport and I was told that should never happen, but then received a second call about week later from the same dispatcher to inform me that car was still sitting in Seattle. Nothing about this experience has been easy. Nothing has been fast. The communication has been absolutely terrible. They were very, very helpful until the moment they had my money and have been zero help since that day. Finally, on the night of Oct 21st, the car has arrived. Other than steering fluid all over the hood that dripped on it from the car placed above it, the car is intact, but I am far from anything that could be described as satisfied with this service. I will never recommend any person ever use this service. Oh, did I mention that on 23rd of October (one month from the day I delivered it) I was finally contacted back to be given vague commiseration and a promise to look into it and get right back to me. Despite that promise which seems to be habitually spouted it is now another week since deliver and 5 days since they promised to get right back to me and as expected... no communication at all. So if you have a LOT of time on your hands and want to pay for a level of service you certainly won't get from my experience, then by all means go for it, but smart customers will look elsewhere for truly professional service. ...read more

Flat out refused to help us. ...read more

No sign saying how little time a customer can park in this parking lot.Signs only say "Tenants and Customer parking only". No sign saying parking lot closes. No sign saying no overnight parking. I was towed after less than five hours of parking.And now I am told That I need to give them $450.00 to get my car back.This is Theft without due process. There is a basic right to be 'told' or given notice that you could loose your property if you do not follow a rule or law. I am going to consult a lawyer. ...read more