Almost ruined our vacation! I would never rent from Clippership again and strongly recommend that no one does. First, Clippership switched our RV and did not give us what we reserved. We paid for an RV that was supposed to be no older than two years old and capable of sleeping six adults. We ended up with one that was three years old and only slept five adults so one of our children had to sleep on the filthy floor. We were supposed to pick it up at 1:00 pm and didn't leave the parking lot until almost 5:00 pm. Our first night out we tried to run the furnace but the batteries wouldn't hold a charge so we had to leave the campground and "camp" along the road so we could run the generator. When we called the office for help, they just told us to go to the nearest town and buy batteries ourselves. Well, we had already wasted some of our vacation waiting for the RV in the first place and weren't about to waste anymore time driving four hours out of our way to buy batteries. The person we talked to at Clippership said they would call us back to offer assistance but never did. Customer service, as noted below, was terrible! The mechanic tried to argue with us telling us that the batteries were not a problem because we had a 2015 model. We looked at the manufacturing tag and found out it was built in 2013 not 2015 so yes, the batteries were the problem! By the way, it had over 44,000 miles on it. When we brought the motor home back, we brought these issues to staff's attention and again, one of the workers tried to argue with us that we should have bought the batteries ourselves. I could have lived with that problem if it was an isolated one but not having the right year or size and having to wait almost four hours to pick it up added to the frustration. Now, for the best of customer service. Having the mechanic argue with us and having the clerk argue with us was not the worst. The worst was the fight that broke out between two of the staff members. When I say fight, I literally mean a fight. A fight that started in the office and spilled out onto the porch and parking lot. Two women punching, pulling hair, wrestling and using foul language. Right in front of me! What kind of place is this? Please do yourself a favor and don't rent from this terrible place! ...read more

I rented a motorhome on June 17, 2014. After I paid, I asked if I could add an extra night and was told that it wasn't booked so it would be fine. I drove about five miles down the road to a store. Upon leaving the store the Check Engine light and the Oil light both came on so I returned to the office. No one was there, I called every number they gave me and no one answered the phone. My daughter and I had to spend the night in their parking lot. I had to cancel my plans for the next day, a fishing trip that I had already paid $500 for, and lost my payment for my fishing trip. The next day I was told that the lights come on and everything was fine. I asked for two things, first, a refund of the night my eleven year old daughter and I had to stay in the parking lot and secondly, I asked to cancel the extra day I had added. I was told that it was no problem because, according to their 'board' I was due to return the vehicle on Saturday and not Sunday so the extra night had not been added. Also, I was told that the night we spent in the parking lot would be refunded because I could not drive the vehicle with the engine and oil lights on before having it checked out. The $500 I was out for fishing was obviously not refundable. The company is refusing to refund these nights to me, they only will refund my deposit and nothing more. Prior to the trip, I had to leave a $500 deposit with them via my credit card and they will only refund that amount. I asked repeatedly and was told each time that I need not worry because two nights would be refunded to me. ...read more

I'm very satisfied about everything with A & M RV Center. We like the fact that we could stay in the RV the first night and the last night and not have to move to a motel or hotel. That, to us, made a lot of difference. I had no problems with them and I enjoyed the experience. Good equipment and good service. ...read more