New World Travel made mistakes on our ticket, refused to correct the mistakes, then took our ticket and refused to return it. We have spent hours trying to get issue resolved. They will not return our calls. ...read more

Enjoy the tour or transfer from your cruise ship to Anchorage airport or hotel. ...read more

Like most people during the holidays, I don't have a lot of time to waste writing reviews. However, after forty-three years of living in Alaska I can say this has to be the worst customer service I have "ever" experienced. If there was a ZERO star I would click it. Don’t get me wrong…All the individuals working there are polite and courteous. However, they’re totally unreliable when it comes to calling/e-mailing when they say they will. Three weeks of “I’m sorry… I forgot, I was busy, etc.” has left me exhausted and wishing I went to a different agency weeks ago. Those who choose to give them a shot… I wish you well. ...read more