This is the second time I've dined at S.O.O.P. My first experience, a year ago, was favorable. At that time, the cheese steak was excellent and the fries were hot and crisp. A few hours ago, I stopped in and ordered two double meat cheese steak sandwiches (take-out). I asked the woman at the counter if fries came with the order. She replied "yes." I then requested there be no salt added to the fries. She acknowledged my request. 20 minutes later, they brought out my order. I drove home to Muloon, got settled, opened the bag to find ONLY SANDWICHES, NO FRIES. I then phoned to inform them my two orders of fries were not included in my order. There was no apology, the woman I spoke to seemed a bit annoyed, in fact. I explained I lived in Muldoon, and was not going to fight rush-hour traffic to retrieve my complete order. S.O.O.P's solution was to take my address and promised to send a driver in 40 minutes or so to my home with the fries. Over an hour later the delivery person arrives with two barely warm small orders of fries. I feel there was no genuine effort to "make things right. "S.O.O.P. has clearly demonstrated they do not value me as a customer. As a result, they'll never see another dollar of my hard earned money. One last note: The sandwiches were average in taste, the meat was served on a cold, non-toasted bun. Not worth the prices they charge. Perhaps your dining experience will be more favorable. Good luck with that. ...read more

This is the second time I've dined at S.O.O.P. My first experience, a year ago, was favorable. At that time, the cheese steak was excellent and the fries were hot and crisp. A few hours ago, I stopped in and ordered two double meat cheese steak sandwiches (take-out). I asked the woman at the counter if fries came with the order. She replied "yes." I then requested there be no salt added to the fries. She acknowledged my request. 20 minutes later, they brought out my order. I drove home to Muloon, got settled, opened the bag to find ONLY SANDWICHES, NO FRIES. I then phoned to inform them my two orders of fries were not included in my order. There was no apology, the woman I spoke to seemed a bit annoyed, in fact. I explained I lived in Muldoon, and was not going to fight rush-hour traffic to retrieve my complete order. S.O.O.P's solution was to take my address and promised to send a driver in 40 minutes or so to my home with the fries. Over an hour later the delivery person arrives with two barely warm small orders of fries. I feel there was no genuine effort to "make things right. "S.O.O.P. has clearly demonstrated they do not value me as a customer. As a result, they'll never see another dollar of my hard earned money. One last note: The sandwiches were average in taste, the meat was served on a cold, non-toasted bun. Not worth the prices they charge. Perhaps your dining experience will be more favorable. Good luck with that. ...read more

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