Waste Management Inc

We switched from WasteMgt to Patriot 2 years ago. We have never had a problem with them. We have alley pickup, and the only time I haven't had it picked up was for nonpayment. The only downfall, no notifacation of missed payment. I call, make over the phone payments on Wednesday and have trash picked up on my regular day of Thursday. Even when we had a tree down after storms blocking one end of the alley, t hey came through, and backed back out of the alley. They even helped me carry a large item from my carport to the truck when they saw me struggling to beat them to the trash can! Now that they are bought out by WM, I am sad to see them go. When we had WM before, you could bet that we would not be picked up at least once a month. Sad to see Patriot go.

Forgot to make a payment. Their way of notifying you: You see the truck race by and it doesn't pick up your trash! So I called them, found out the problem, made the payment electronically, that day. One week later, still no payment received. Of course, they don't take your word! I cancelled and went with another company. Found out I have to pay for a week of service, I didn't get! If I had waited one more day and I would have had to pay for two weeks.

If only I could give a negative star. We switched to Patriot for the price. Customer service is nonexistant. AVOID THIS COMPANY!!! They have left our trash on the curb three times since we switched (with no return to pick it up). The office clerk, Jackie, (and owner of this mess, I was told) is EXTREMELY rude and completely useless for customer service. I will switch just to avoid talking to her again. I will tell anyone who asks to avoid using Patriot Waste at all costs. I'd rather dump the trash they left on Jackie's lawn. \t\n\t\nABSOLUTELY AVOID.