Custom Crafted Spas Inc

I bought a spa from Winston and Lou at Custom Crafted Spas. The spa was delivered to me many months after the promised delivery date. The spa also has all kinds of problems with it. I contacted both Winston and Lou to repair my spa since the spa was under warrantee. However, they just totally ignored me. I cannot get them to call me back !! I had to spend a lot of money on a professional pool repairman to get the spa fixed. Repairman told me the spa was not intalled correctly. Definitely don't buy from Winston or Custom Crafted Spas.

I bought a swimspa pool and hot tub from them in September 2010. Although I was told that both the pool and hot tub would be delivered within a few weeks, they only delivered the pool to me in January 2011. During the delivery of the pool, they broke my neighbor's front lawn sprinklers. They assured me and my neighbor that they would fix the sprinklers. They never fixed my neighbor's sprinklers. When they delivered my pool, they told me my hot tub would be delivered within 1 week. They have not deliver my hot tub till today. The pool they delivered was defective. I filled up the pool all the way, and all the water leaked out of the pool by the next day. The pool was under warrantee, and I asked them to repair the pool. They have not come over to inspect or repair the pool. I have called them so many times, but they don't pick up my calls nor do they call me back. DO NOT USE THIS COMPANY.

DO NOT BUY FROM THESE PEOPLE!! LOU AND WINSTON ARE TOTAL LIARS! THEY MAKE ALL KINDS OF PROMISES AND NEVER COME THROUGH! SPA I GOT HAS ALL KINDS OF PROBLEMS! STAY AWAY!