Xv111 Management Inc

This is by far the worst car wash that I have ever been to. Most recently on January 17, 2012 I took my car in to get a basic wash and the upholstery cleaned. It took about an hour and the wash job looked fine. After I had returned home I noticed a large dent and scratch on the passenger side front quarter panel. When I returned to the car wash to report the damage the "manager" whose name is Dell argued with me saying that I can't prove that the damage happened here and that I am responsible for paying for it since it is "my car" as he stated. After arguing with him for 15 minutes and listening to him to continue to tell me that "he" did not damage my car and that I "can't prove that it happened here" I asked for him to show me the written policy on damage to vehicles. The only thing he could show me was a sign on the door stating that they are not responsible for damage to "windshields, valuables left in the car, and aftermarket equipment". When I pointed out to him that nowhere on his sign did it say body damage he continued with his argument that I have to prove that it happened there. When I told him that he will be reported to the better business bureau he said "good luck proving it". That's awesome customer service. Do yourself a favor and DO NOT take your car here!

I had gotten a living social deal for this place knowing it was a bit off my beaten path, but what a great deal (3 washes for $18) Or so I thought! I got there and it was fr the basic wash, ok fine....I asked a couple of questions about the upgraded washes and decided to spend a couple extra $$ and get the gold wash. I asked about timing and they said it wouldn't take anymore time then the basic wash. So, I went and sat down w/my lunch knowing it would be a little bit of time....in NO WAY did I think it would take OVER an HOUR to get my truck back! It took them about 30 min to get it out of the wash area to dry it, then decided to try and dry a full size truck w/only 1 person in DIRECT SUN...resulting in streaks all over the truck and windows. After about an hour I went up to the guy working on it and he said he was just finishing....yet I paid for the floor mats to be done and I had to ASK for them to get done! All he did was go spray them off then slap them together before putting them back into the truck WET! \t\nAre you kidding me! Over an hour to get my truck back, streaks, wet floor mats that I wouldn't consider clean....I'll eat the rest of the cost of my 'deal' what a joke! I won't be back to this place ever! This was also the feeling of another lady sitting w/me while she waited for her truck over an hour also! \t\n\t\nThis was a huge waste of time and $$$

I have been coming to this car wash for ten years. They are always friendly and helpful with my vehicles. I drive a corvette and I am very particular with my car. This is the only place I will have my car washed and detailed. The employees and management are always responsive to my needs. Best car wash in town hands down!