Wilderness Ski-Doo

After 2 years of owning the machine, I have attempted to use the warranty on a broken choke tab that snapped off with normal use. I was under the assumption from a staff member that the part would be covered and the most I would pay was the $50 deductible. Bringing the machine the next day, the repair was made in short time, but I was not told that the repairs would run above what I was expecting to pay. I had to pay nearly triple the amount I was expecting. Had I been notified prior that the choke cable was not covered under the "bumper to bumper" coverage I purchased, I would have researched a more cost effective solution, or at least inquired about what specifically is covered under "bumper to bumper". (I have also found out mirrors do not qualify). I am guilty of not doing my homework on warranty. the repairs are satisfactory. Staff still courteous, but I would have preferred advance notice about price so I could have had the option of agreeing to the amount.

pity party over.

I spent hours trying to make a decision on what best suits my family situation and what I plan on doing with my new snowmachine. I did not try to mask my intetions and fully explained that another dealership was in my consideration process. Owner Johnny, very comfortably made a pitch and supplied me with quote sheets and charges with add on options (no quote sheets given at the competition). I brought my 2 and 4 year old over, and they were met with as much smiles and respect as any customer. We spent hours comparing features. All the time given our space and felling no pressure to buy.
I settled on a quality machine that had all the options the wife and I were looking for. We made the purchase and were given a full detail on the maintenance of the vehicle and how to change the belt, plugs and adjust the suspension if needed. I felt confident in the product I was being sold and the commitment of service that was available if I needed it.
Excellent service and staff.