Premier Medical Supply

In my limited experience with Premier (purchase and service of an Invacare Pronto 51 wheelchair), the face-to-face experiences in my home with the sales guys and with the service technician have been 5-star. Unfortunately, whomever handled my recent phone inquiries regarding the need for a service call had me searching for someone else to handle the repairs.

Day 1: My first voice mail inquiry went unanswered.

Day 8: I called again and got a human who said that if I would fax in a repair prescription someone would get with me to set up a home visit. I sent in the fax right away.

~Day 13: I called and left a voice message requesting a return call to let me know what to expect. By then I expected nothing from dispatch.

I went fishing for a different provider but didn't find any local repair dealers for the Pronto who would work with my insurer (United Healthcare-Sutter/Gould). There might be a match around, but I didn't find one.

~Day 20: A repair tech called and came out the same day. Again, a 5-star experience. The fellow was friendly and knowledgeable, though he had to let me know it would take another 2 weeks to return with the required parts and make the repairs.

Obviously I don't know where the glitch in the system is, but in 2014 it shouldn't take more than a few days for a factory authorized dealer to receive any needed parts and to get the job done.

Bottom line; kudos to the guys in the field and blah to the office and parts source.

Not knowledgeable, work poor.