Sprint Store

I was a loyal At&t customer and wanted to get the new iPhone with the unlimited data plan, so I went to the Sprint store in Woodbury. I pre-ordered 2 phones (putting $50 down on each) and everything was good... Now for the bad..\t\n\t\nSo, I get a call the next day saying BOTH phones were in and I could come to get them (yes I had the person who called double check to make sure BOTH phones were in and he confirmed they were).\t\n\t\nI arrive at 7:55 to locked doors with people inside. I triple checked my double check to make sure the store hours went until 9pm before I left home and on the door it says it's until 8pm. I wait outside until a person leaves to talk with someone. Finally after 10 minutes of waiting the sales rep pokes his head out and says he cant let me in even though I was there before 8pm and the website says 9pm. I told him I couldn't get the phones tomorrow due to work and he says he can hold them an additional 24 hours for me. I was steamed that I drove 15 minutes there...waited 10 minutes to talk to someone.\t\n\t\nSince I couldn't make it to the store the very next day, my wife went to pick up the phones. She arrives to them telling her there was only ONE phone to pick up and if she didn't get it today they wouldn't hold it as promised.\t\n\t\nWe were both treated very rude by two separate employees who didn't care at all about their customers.\t\n\t\nCheck the other reviews here... they are similar.. do yourself a favor and go to a kiosk or another retailer to save time and frustration! \t\n\t\nI don't even want to give this a 1 star!\t\n\t\nWOODBURY SPRINT STORE SUCKS!!

My trip to the Woodbury Sprint store was way less than good. Perhaps it was the over half an hour wait time to talk to a person? No? Maybe it was the rude representative there, Letiticia, who couldn't be bothered to get her manager? I think perhaps it was a combination of the two. Overall, it was an extremely dismal experience for a prospective customer like myself. Why would anyone ever subject themselves to the horrendous wait times and rude service is beyond me. I left there with a new attitude though and that is Sprint is a small player in the cellphone industry and this store exemplifies why they are bleeding customers. I won't go back. Keep in mind that this is my opinion and expresses my perception.

if something is wrong with your phone they will tell you you need another phone just to get money from you.