New York Palace Hotel

Horrible. Just this afternoon they made us wait for our rooms for almost 6 hours. We have children and needed adjoining rooms. They did offer us an upgraded room that was exactly what we wanted, however, they would have charged us more money. RIDICULOUS. They were not accommodating, rude, and above all had no customer service skills. No apologies. Simply made the beginning of our stay horrible. Eventually we ended up in separate rooms, down the hall from our children. Preposterous.

After a red-eye flight and over 24 hours of no sleep, the hotel refused to accomodate us and made us wait for hours before allowing us to check in. They had absolutely no sympathy and paid no attention - their customer service is non-existent. Although the hotel itself is very nice, the lack of customer service will definitely prevent us from staying here ever again. The front desk staff were pretty much helpless, and the manager had no clue.

Good menu at Gilt. Good service. Tasty fries and pates. Good wines albeit mostly imported. Wonderfull atmosphere. Gorgeous decorum.\t\nGreat food,wine and memorable expreience overall.\t\nDefinate repeat.