Lily's Cleaners

I dropped my coat off to be cleaned when the owner was out of town. Her grandson, who wasn't well trained, entered it as a kid's coat. When I came in to pick it up, she said she sent everything out to her friend's store and she couldn't find my coat. I came back again and she had a picture of it from her friend. She said to come back Monday and she'd have it. I came back and she wanted to charge me more, saying it was a bigger coat. I told her no, I have had to come in 3 times now to get it after I thought she lost it. She said "well I don't know where you live" I told her I lived in the city center of Eagle Mtn and she pointed at Walmart and said "well that's just right there." I said no it's not it's out by Cedar Fort. I finally gave her my card and told her this was terrible customer service. She threw my card back at me and said "F**k this, just take it!" She finally gave me my coat, still swearing at me as I left.

We have been taking our clothes to Lily's cleaners for six years and have never had a single problem. Lily is very very conservative and will talk your ear off about politics if you let her. I suspect that many less conservative people are "put off" by her very conservative views. Could this be the real reason that some people are complaining about the service??

STAY AWAY! Do not take your clothing to this business! This location uses a permanent sharpie marker to tag each article of clothing with the your last name. This is ridiculous and will ruin your clothing. When I confronted the owner she was rude, and belligerent, claiming this was a normal practice. I have been dry cleaning my dress shirts for over 10 years and have never seen this before. If you want poor service and to have your clothes ruined with a permanent sharpie marker then this is a place for you. This owner also has offensive and racist material posted on a cork board near the front desk. Although everyone is entitled to their own opinion, material with offensive content has no place to be displayed at a business.