Kenneth's Hair Salons & Day Spas

Robyn cut my hair and did a great job. She told me that their are moving her to their new location when it opens in Kingsdale. I might have to drive there to get her to cut my hair. I would highly recommend her.

I went to the Festival Lane location and noticed it was unusually cold inside for December. I looked at their thermostat and it read 58 degrees. I thought that since they just opened, maybe the head hadn't kicked on yet. I kept mentioning that it was cold but noone would tell me what was going on. The sytlist said, it will warm up once we get to the back. It was colder back there than it was up front. After asking about it a few more times, they told me the heat wasn't working. I had my hair done and it was like sitting out side freezing. The manager of the store was called but never came in. All he did was tell the girls to shut off the heat and turn it back on. that didn't work. I called the corporate office about it and got such a RUDE person on the line that I will never, EVER go back to their salons. They offered no appology until pressed on it. I told them that I had come down with a sore throat as a result of the visit and they told me that it was because germs are in the air and people just get that sort of thing. They offered no compensation. It was appauling. I called the next higher up person and didn't even receive a return phone call. The attitude of everyone was not that of a professional salon. Don't waste your time or money.

I went to Kenneth's to get my hair cut prior to my wedding. I'm totally laid-back and normally very tolerant of something as silly as a not-so-hot haircut, but this was the most horrible hair experience I've EVER had, so beware. \t\n\t\nWhen I called to schedule with my regular stylist, she had only a 7:30 slot. I told them I couldn't make it until 7:45, and they said that was fine. When I arrived at 7:45, they turned me away. Being flexible, I agreed to reschedule for a different location without putting up a fight. Not knowing that Sawmill/Dublin was their TRAINING LOCATION, I accepted an appointment there the next day. When I arrived & saw the sign that said Kenneth's ACADEMY, I was worried & called them to make sure I'd receive the same level of service as with my regular stylist. They assured me I would, and I foolishly believed them.\t\n\t\nUnfortunately, Shannon, the girl who cut my hair, completely butchered it. Knowing I was having it trimmed for my wedding, she showed zero interest whatsoever in making it a special experience. She only cared about getting me in and out of there so she could see her next client and go home. I wanted to keep it long. She chopped me, then gave my thick, curly hair a blunt edge with no layers, & didn't even asked if I liked it- just shooed me out of the chair to pay. I've had bad haircuts before; this was simply the worst. When I left I was in too much shock to say anything (wish I would've)- have you ever had this experience where you feel like you can't speak up? I emailed their customer service people 3 times before I had any response, and their only offer was to give me another cut w/ another stylist (my wedding was over by then, it was pointless). \t\n\t\nI hope that if you go to Kenneth's, your experience is different. But if you asked me, I'd say do NOT go to Kenneth's and do NOT go to Shannon, both for bad customer service and unskilled, uncaring stylists. Now I cry when I see my wedding pictures because my hair is too short.