Consolidated Communications

Don't get sucked in by their promise of 6mbps download speed and unlimited data. Yes it is enough for netflix, but far too often the speeds are not up to par. Most people don't check on a regular basis. I would see my speed periodically drop below 4meg and sometimes below 3. I let it slide because of the unlimited data and my really only other option was Hughes net which is very expensive. They will not keep their promise. Within the last month, I have had intermittent to no service to very slow service for 2 weeks going on 3 weeks. I called and they had no answers and said they like to close their trouble tickets within 72 hours. Well, still no resolution. A tech called at 4:30 on Jan 1st, just left his name and said he wanted to work on my internet. Never left a call back number. I am an independent contractor and rely heavily on internet access. I have had to disconnect their modem and use a MIFI from Verizon.

So I decided that I want to cancel my service and went to the live chat and they wanted me to call the tech people.lol... what a joke. I repeated I wanted to cancel. They then said I have to call billing and they aren't open till Monday... I guess Consolidated Communication Chat is only if you want to start service or have general questions... What a poorly operated company. I will say customer support is absolutely terrible, response time is terrible, and overall communication with customers is terrible.

Worst internet service you could possibly deal with. Lag spikes, terrible customer service who will simply tell you to hard reset your router when there is a problem.

Technicians never show up to check the lines.

Link to a speed test done: http://www.speedtest.net/result/1668870200.png

1. HD @ is only 720p, there is no 1080 with this company.
2. Order Land Line Telephone service get VoIP
3. Rude Customer Service
4. Internet service is slow, choppy and unreliable
5. Constant channel outages / audio not in sync
6. WAY WAY OVERPRICED
7. Installers give false information / misleading customers
8. Overall experience - this company will be happy to take your money, give you sub-par service and when you call in on a service ticket, they will make you think its your equipment, however, when I cancelled their services, and went with their competitors, my service was better 10 fold, if you have any other option, weather it be Dish, Cable, or anything else, it will definitely be in your best interest to spend your money with a company that provides what they say they will. I fully recommend you read the reviews on Consolidated Communications for the last 3 years, you, the consumer, will see, this is a ongoing thing with Consolidated.