VCA Five Points Animal Hospital

My regular vet referred me to Dr Boswell at Five points for my Jack Russell who had developed a mast cell tumor. She told me though she could do the surgery herself, Dr Boswell had far more expertise with this kind of tumor and my dog's chances were best having Dr Boswell do the surgery. The staff was very kind and supportive. We were seen in a timely manner and the Dr explained what he had to do in layman's terms so I fully understood what was involved. We were given a written estimate lowest cost to a possible high. The surgery was scheduled within a few days and my dog was taken in as appointed. The surgery was done an we were called to give a status report and a pick up time was given. We arrived on time, picked up our dog,who looked remarkably well considering to seriousness of the surgery. We were given clear instructions on how to care for our dog and the charges were within the estimate...the low end. I have dealt with an other veterinary hospital in the past, a good one albeit, but Five Points was the better experience. Thank you to Dr Jane Keenan, my wonderful vet. You have never given me wrong advice. And a big thank you to Five points! Frodo is doing very well. \t\n\t\nKaren Silla

My first experience 2 years ago with this vet was that I waited an hour to see the vet, while they took at least 3 appointments scheduled after us, before taking us and when we said something we got attitutide and a "whoops".\t\n\t\nThen, they perscribed my Collie Heartguard, which is poisonous to Collies and I gave it to her for 6 months before trying to refill the scrip online and reading about it and finding that out. I swore to never go there again and wrote them a strongly worded letter. They should have known that Collies dont get Heartguard.\t\n\t\n2 years fast forward to 2 weeks ago. We decide to take the Collie up there for her yearly exam and shots. My husband forgot the vaccination records from our other vet and he told them he was going to call and get them. They took Daisy into the back room for whatever and when they came back with her, they had already revaccinated her for everything to the tune of $60 extra dollars. Even though he told them he was going to call and get them, which he did. Then, turns out that she somehow has Whipworm! We have no idea where or how she got it, not even convinced she does have it and they werent totally scamming us. \t\n\t\nShe now needs to be wormed, heartworm tested (I stopped giving her the Heartguard and another vet told me not to put her on Heartworm medicine because it was just a way other vets scam you out of money and there is only like a 1% chance of her ever getting it) and then put on Interceptor (Heartworm and other parasite drug) for basically life. Whipworm gets in your soil and they just keep reinfecting themselves. We already paid for the office visit there, so we have to stay going to this and get the issue solved or pay another office fee somewhere else. We think we have it solved and decide not to go elsewhere.\t\n\t\nAt any rate, this is all fine and dandy and we have to take BOTH dogs to get Heartworm tested. My husband calls and specifically asks several times how much it would be. They insisted $80. When I get up to pay, they charge me $186!!!! I asked why and said no way, but they said its $106 for the SIX worming pills they are giving me.\t\n\t\nMy husband and I were irrate, but what was I to do? I paid the bill and left. The next day we called our old vet and he said that he would have perscribed a powder and it would have been $36.\t\n\t\nWe called and tried to find out why we werent given that and they had no answer. Were totally rude, didnt want to talk to us, couldnt give us a reason for giving us a $70 more expensive drug and not even offering us a choice. When hubbie said we wanted something done or we would go to another vet, the response he got was "Good Luck at another vets" and she hung up.\t\n\t\nWe feel completely scammed. They tricked us into coming back there, they tricked us into spending 3x what we should have had to and when we got upset they were completely disrespectful, rude and did not care at all that we were unhappy customers.\t\n\t\nStay away from this place. You will be ripped off, this is their normal everyday practice. Ripping people off.