Value City Furniture

July 2008 - Last week my husband and I purchased a desk, hutch and desk return set from Value City Furniture Store. My husband went in to purchase this desk set. Of course, no one was ?available? to help him so he sought out a young, not-so-professional sales associate. This young man put the sale through and at first told my husband that they do deliver to our location, then found out they deliver to a town 4 miles from our home, but not our address. My husband asked to speak to the manager but the manager was rude and refused to budge saying, ?I have to draw the line somewhere.? My husband offered to pay a fuel surcharge for the extra 4 miles but was turned down. We rented a Uhaul (as we do not own a van or truck) to pick up the furniture ourselves. My husband had been told that the furniture would be inspected to make sure there was no damage and was told it was fine and packed well, so there shouldn?t be any trouble. As we unpacked it we saw that the hutch and return were both damaged. The wood had been crushed and split in the corner of both pieces. My husband made multiple phone calls asking again to have VCF come to our home and replace the furniture. Instead he was offered a $50 discount. He even called their corporate headquarters to have the same result. I realize that VCF doesn?t deliver to our area and I?m fine with that policy. We were able to get the furniture to our home on our own. My frustration with the company is their poor management and customer service. We should have received the same service of inspection and undamaged goods as that of those who can receive delivery because they live in that area. And the rebate of $50 is nothing in light of the fact that we spent about $1400 and were refused any other help. I will warn people of the poor service they will receive from Value City Furniture and will tell them to never purchase items from this company.

My husband and I purchased a king size Plantation Bed back in December of 2007. As of today, June 17th 2008, we are still waiting for a missing finial. Please be aware that if you have ANY missing pieces in your purchase, RETURN the whole item ASAP. Do NOT have the store order you a part as you may be waiting half a year as I have done, and still have missing parts. Customer service does not follow through. I have been more than patient so the next step is the corporate office as I was just told today by the assistant store manager, Mr. Dailey, they do not have the part, do not know where the part is and have NO IDEA when I will get the missing part???

Nice furniture but poor customer service and management.