I started construction with Shamrock Restoration, own by Jim Mclaughlin located in 6869 Springfield Blvd. Suite 203, Virginia 22150 of March 2013. The company was referenced by USAA Contractor Connection; a third party liaison design to assist both U.S. Military Active and Reserve members or spouses with reliable contractors around the community. The completion date of September 30, 2013 was not met as mentioned in the original contract. The delay was mainly due to inexperience engineers within Shamrock; plans repeatedly did not meet Fairfax County Standards for permit to built. Deadline was extended to November 28, 2013. Shamrock once again did not meet the timeline. Rather, decided to change project manager without prior notification, new manager is Gerry Blankinship. The sudden changes again caused more delay on the project. A requested new completion date of January 17, 2014 again was not met by Shamrock. No progress was made between November and January even. With the help of my legal attorney and USAA contractor connection, we came to an agreement of February 15, 2014 as the new and last deadline for the project to be completed. We are one day short from the suspense yet items on the punch list is either completed with extremely poor quality or not at all. Fairfax County inspection failed due to Shamrock poor staircase design and has yet to pass as of today. We are no longer interested in doing business with Shamrock Restoration since the company has breach the construction contract and are in clear violation of 18 Virginia Administrative Code (VAC) 50-22-260, which prohibits: (1) negligence and/or incompetence in the practice of contracting; (2) the unjustified cessation of work; (3) any intentional and unjustified failure to complete work contracted for and/or to comply with the terms in the contract; (4) any failure to obtain a building permit or applicable inspection, where required. Pursuant to 18 VAC 50-22-200 such violation may result in the Board for Contractors ordering fines, remedial education, or revoking or suspending of contactor’s license. This is a $274,802.22 project. There is several unfinished work but the most important work uncompleted are the stairs and band board around the house. My intent is clear and has been communicated with Shamrock. We are asking for the following below be refunded by February 20, 2014 in order to avoid further delays. This has caused an enormous unnecessary stress for our Family, both mentally and financially. ...read more

we dropped off a bracelet there to get repaired. They told us we needed to get an estimate first. 5 days later we called them and they gave us the estimate. We told them to go ahead and get it fixed. Two weeks go by and we call them. They tell us that they were expecting us to come in and pay first. They held if for two weeks, and now one calls, no apology for holding it. So, we tell them we will come and get it, they tell us, it is still at the appraisers will be back in 4 days. They have the worst customer service and staff. Go some were else. ...read more