U-Haul Moving & Storage at Ben White

I rented 3 truck to move from NM to Austin. These people ripped me off by trying to charge my credit card $138.55. I called and got permission to turn the truck in for one extra day late. After waiting on hold forever, I find out that the owner has his own rules and that he will not keep his word or give me a credit for anything.

CHARGES TO CREDIT CARD NOT AUTHORIZED!!!!

i had a reservation with the UHAUL at 304 E Ben White, Austin, TX but I didn't realize that not all 2 story storage facilities have freight elevators, some only have stairs. When I found this little fact out, I stated that I wanted to cancel my reservation because we have lots of heavy stuff we don't want to drag up the stairs.
All the guy said was "whats your last name? ok thanks, bye.
thats it. No -here is your cancel # or anything. He just hung up.
A few hours later, I called to confirm the cancel with UHAUL's 800-468-4285, and the rep said that my reservation had not been canceled and he canceled it for me at that time.
So if I had not checked 'just in case" then I would have still been charged for NOT canceling. That would have been stinky.