Something caught my attention as I waited for 40 minutes to talk to someone. In a community that is 94% white, I did not see one white employee. As I would hope to see a representing number of blacks in a black neighborhood or Asians in an Asian neighborhood, I think it's fair to say that the Mt. Juliet store should have racial make up that closely matches that of the population. The employees were nice and this is not a personal agenda, but if someone is avoiding hiring based on race, it's despicable, regardless of the race. My thought is that with the racial makeup being what it is in Mt. Juliet, that there likely are some white applicants that never got a call back. Maybe I'm wrong, but 94% of the population is of a certain race, shouldn't the racial make up of the store be more representatove of its community. As for the service, don't go to this Verizon store unless you have an hour to ask a question. They take your name as you walk in the door, then you just wait. ...read more

Do not go to this store. I won't go into the long, LONG story of what happened to me, but basically it took a WEEK of me running around from store to store and hours on the phone w/ Verizon headquarters to fix what this store messed up on my account. If they were my only experience with Verizon, I'd be an AT&T customer right now. Go to Best Buy. They will meet the Verizon prices POST-REBATE ...so you don't have to mail-in the rebate and wait forever. ...read more

So far verizon has been a good and bad phone carrier. Several times you get things in the mail telling you this phone is about to go on sale or its going buy one get one free,yet when you go to buy a new phone they tell you that they have never heard of a sale or the sale has been over for a long time. Sometimes they even charge things to your plan you don't order. ...read more