Pep Boys Auto Parts & Service

I used to go to Pep Boys because they provided excellent service. This is the first one of their stores where I've had issues, but they were major enough that I felt I had to share.

- It took more than 3hrs to diagnose my car problem (my brake pads needed replacement).
- It took 24hrs to replace brake pads.
- They often take longer than 5 minutes to answer the phone.
- It took me more than 30 minutes to check out once the service was complete.

And while my problems were bad enough, they weren't as bad as the ones everyone around me was having. Not one customer had (what I would consider to be) a decent experience.

I will never go back.

I was in need of two front tires, and as I was driving around I heard an ad on the radio for Pep Boys; they were having a 2 tire + free oil change deal. I thought it sounded good, but when I showed up, the employee--Anthony--told me there was no such thing. Fine, whatever, I still needed two tires. So he quotes me $106 Definity EX700 tires, which sounded expensive, but I hadn't been in the market for tires in a while so who was I to argue? I check their website, and found that the EX700 are the most expensive tires they offer. Yet every ad has great-sounding $50-60 tires plastered all over the front page. Classic bait & switch. They lure you in with low prices, then offer you the highest-priced products if you don't know exactly what you want; they're not out to help you, they're out to make a buck. And they don't honor their advertised specials to boot! Anthony even tried to up-sell me on two rear tires, even though we both could clearly see the tires still had at least 8-10 months of tread. There are plenty of other tire shops around, take your business elsewhere.

Let me tell you something.
This is not only the worst PEPBOYS in the entire world! But the worst place to take your car in the universe!!!!
I took my car in to be serviced for a heater core. Afterwards, I asked could they change our locks out and put in new ones,(being that the car had been stolen before).
THE GUY JOSE SAYS ""OF COURSE"".
Didn't hear from Jose for 2 weeks. By the time he called back he informed me that their computers went down & they lost all info on their customers. He went on to say that even though he said they could fix my car...The mechanic looked at it and decided he could no longer fix it. IT WAS TOO MUCH WORK!! I informed them that we would come & pick up the car. But of course once we got there they had already had OUR CAR TOWED!! I went there because I thought Pep Boys was a good deal. I never expected anything this outrageous. Now I have to pay for all the days the car was impounded. Theynever even informed us it would be towed. What kinda place is this? I would strongly urge anyone who is even thinking about taking your car or truck to this place to just SIMPLY DON'T DO IT!!! You'll end up paying more to get your car out of the impound than you will paying to get your car fixed.
And I pray that PeP boys sees this review....Yeah it's the cute couple with the black jeep wrangler!