Pep Boys Auto Parts & Service

My dad purchased a battery 2 years ago. It was defective (not holding a charge) My dad passed away. My mom went back to Pep Boys to get a credit, even partial credit to buy a new battery. Manager says NO. Only the principal purchaser can get credit. She brought the deat...h certificate. Manager still says no on partial credit. Battery is suppose to last 5 to 7 years. She goes to Costco. They provide a credit and discount on a new battery. We are telling all of friends/relatives/neighbors to boycott Pep Boys on Genesee. Manager is inhuman. With this economy, I guess they don't need to keep customers. We had been clients for more than 15 years. Read More

They screw up the alarm of my car and the locking system and now they are asking me to pay them to repair it! It took me 3 trips to their store and almost 20 hours total to have my brakes done correctly (they were making noise every time). The last time I went, they fi...nally got the brakes right BUT they screw up my alarm and now they are asking me to pay them to repair it! GREAT DEAL! May be a bit cheaper at first but considering all the time I spent there and the fact that now I need to spend $200 to repair the alarm, I can guarantee that pep boys in Genessee is not a good deal. And the manager is everything but a good manager! Instead of apoligizing for their screw ups (3 trips for breaks and almost 20 hours is a bit too much!) then the alarm, well instead of that he was talking to me as if i was an idiot. Great customer service!\t\n Read More

I do not recommend getting your car serviced by Pep Boys store #0978 on Genesee Ave in the 92117 zip code! They claimed to have fixed my car when they didn't move it out of the parking spot. Also tried to charge me for a service they didn't do. Poor customer service and the manager was of no help.

I thought that a well-known repair shop like Pep Boys would be a good place to fix my leaking steering fluid. Unfortunately, I was wrong. After picking up my car and driving 0.25 miles away, my "check engine" light came on. Naturally, I immediately drove my vehicle back... to Pep Boys at 4441 Genesee Ave to tell them about the problem (what a mistake). With a dumb-founded look they admitted doing absolutely nothing wrong and said the issue was completely coincidental. Then, they presented me with a $90 statement "offering" to run an engine diagnostic test. Completely unprofessional AND to top it all off, my steering fluid is still leaking today. Run in the other direction!!! Read More