First I would like to note that this company does not even deserve a one star rating, but since it is required to rate the company I had to select at least one star!
DO NOT USE TOP QUALITY MOVING SERVICES!!
We have moved several times in the past twenty years. We have always packed our own boxes and then handed them over to professionals to move long distances. Yes, an item here and there has been damaged or broken; accidents happen; but we have never before experienced property damage and destruction on anything like the scale we experienced in this move with Top Quality Movers, either in number of items affected or in degree of damage. Several items were destroyed entirely beyond possibility of repair. We knew there were going to be problems as soon as the delivery truck’s cargo door was opened: our boxes were stacked without regard to orientation: many were sideways and upside down, and many were crushed by the weight of several layers of boxes on top of them. Perhaps that could be explained as a desperate measure to use every inch of space in the truck – but then, when the movers brought our things in off the truck, they stacked them in exactly the same way in the house, as well! This is just plain carelessness, highly unprofessional, and very disappointing.
It has been alleged that such damage is due to items having been packed by us rather than by Top Quality Movers – but several of the damaged items were packed – both wrapped in pads, and put into boxes – by Top Quality Movers, so there was a serious deficiency in handling, in any case. There are so many broken and damaged items that I literally do not know where to begin estimating replacement costs. For one thing, I don’t have that kind of time (It has already taken several hours just to find online replacements for a set of broken plates.) We have spoken to the claims department trying to get some resolution and the best they were able to negotiate is $200, which is an insult especially after they themselves admitted their staff has been seen mishandling clients' household goods, including climbing on top of piles of boxes. I will spare you the rest of the story at this time.
We are on a quest and will not give up until we get some form of satisfaction. We plan on using every means available to get the word out about this company--social media, the Better Business Bureau (BBB), word of mouth, attorney general's, company owner (Jeffery Fields according to Google), CEOs of the company, etc.
DO NOT USE TOP QUALITY MOVING SERVICES!!
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