One Step Retail Solutions
About One Step Retail Solutions
We service independent specialty retail stores. (Retail locations from 1 - 500+ locations, including but not limited to apparel, accessories, specialty foods and rentals)
We bring retail management and retail technology together, and specialize in products and ...services for comprehensive integrated retail point of sale software systems.
One Step is the #1 leading retail service provider in the U.S. of Retail Pro POS systems, servicing the technology needs of independent specialty retailers since 1985.
One Step Retail Solutions offers a variety of technology solutions that address different needs across different retail markets and industries. Since the company is not tied down to any single product, it is attentive to the solution -- giving retailers what they need – adapted to the way they do business.
Our purpose is to improve how retailers run their business by using technology to boost efficiencies and collect valuable information that can help them make the right business decisions. We give each retailer personalized attention and ensure the technology they chose fits their individual business needs.
The Internet TV program, Smart Retail, is a production of One Step Retail Solutions and broadcasts a new episode every Monday at http://smartretail.tv
Our offices are located in Glendale, CA, Phoenix, AZ, and New York. We service retailers all over the U.S.
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Location & hours
- Mon Mon 9:00 am - 5:00 pm
- Tue Tue 9:00 am - 5:00 pm
- Wed Wed 9:00 am - 5:00 pm
- Thu Thu 9:00 am - 5:00 pm
- Fri Fri 9:00 am - 5:00 pm
- Sat Sat 9:00 am - 5:00 pm
- Sun Sun 9:00 am - 5:00 pm
Updates & tips from One Step Retail Solutions
Retail Security Infographic
http://retail-services.blogspot.com/ If you can not enlarge the image go to this link. Read More
The Secrets to Effective Window Displays
One Step Retail Solutions Associate member, Linda Cahan of Cahan& Company was featured in this recent MSNBC segment on store window design. This segment is informative and we hope that our retailers will take a few minutes to get some helpful tips and continued education on this topic. - - Linda Cahan consults retailers regarding New Store Design, Visual Merchandising, Branding and Renovations. An expert in the retail design industry since 1971, Linda is well experienced in visual merchandising for traditional department stores and specialty stores. |
One Step Retail Solutions Associate member, Linda Cahan of Cahan& Company was featured in this recent MSNBC segment on store window design. This segment is informative and we hope that our retailers will take a few minutes to get some helpful tips and continued e... Read More
Retail Marketing Tips
webinar hosted by Mari Smith and Guy Kawasaki. Both
are not only experts in social media but have a serious
knack for creating and building relationships. I found
some of their tips to be particularly useful to retailers so
am pleased to be able to share them with you. The full
webinar can be watched here:
http://marismith.com/7smtrends/video.html
Point #1: Listening to your customers.
Going out of your way once can result in a repeat
customer for years to come. Imagine a customer of
yours posts on Twitter “I am in serious need of a (insert
a product of yours here)” and you catch that post. You
then message them or, even better, reach out to them
by phone – VOILA very happy customer and you can
bet they will mention that to at least a few friends.
Morton’s Steakhouse took this concept to a new level
and became one of the top 5 Tweets of the year. For
the Morton’s Steakhouse story -
http://ramonwow.visibli.com/share/lYoR45
Point #2: Not allowing pictures in your store.
Many retailers do not allow photos in store or of the
merchandise. While this makes sense if that person was
going to go off to replicate the item or purchase a similar
style at another store, in the age of social media, the odds
of one posting this image up onto their own sites
(Pinterest, Facebook and Twitter) is quite high.
Girls are forever trying on hats, sunglasses and bling and
posting these pictures for their friends to see, many will
even ask opinions on if to buy or not from their friends.
Allowing photography can open you up to free promotion.
Point #3: Spam vs promotion
Many are concerned about “spamming” their followers. One
point is that that individual did elect to hear about you, your
offers and what you are up to. If you keep your content
relevant, helpful and fun, you are actively promoting, NOT
spamming.
Point #4: Pinterest
Further confirmation that this is a force to be reckoned with.
Please see One Step’s earlier blog for tips on its use.
http://retail-services.blogspot.com/2012/03/how-to-get-sales-through-pinterest_1530.html
Point #5: What to do if you get a complaint or goof up.
There is a new coined word going around, “flawsome” which
is flawed and awesome smooshed into one word Lewis
Carroll style.
The concept behind this is to not aim for perfection but
staying “real”. How you handle goofs and negative reviews
means more to a customer than being flawless. Per a study
noted in the webinar, many actually prefer to know that there
are some flaws or they feel that the company or service is not
real. Aim for your best but don’t automatically delete all
negativity on your sites. The webinar goes into some tips for
handling negative reviews or comments on social media sites.
Point #6: Pictures are like eye candy.
Keep the pictures coming. You can even have fun with the
different apps (Instagram is increasingly popular for retailers)
or just grab an image from istockphoto to go with your posts.
Pictures will increase interaction and familiarity.
I hope that this helps you!
Amy Hanson
www.onestepretail.com
Hi guys! I just attended a very well received social mediawebinar hosted by Mari Smith and Guy Kawasaki. Bothare not only experts in social media but have a seriousknack for creating and building relationships. I foundsome of their tips to be particularly useful to r... Read More
Reviews
Excellent support and service
One Step really has a great technical support team, as well as consultants who really know the retail business. They handle everything from POS installation to custom programming, to training to support. They also make sure you get the right POS software system to fit your needs.
Solid company 5 star rating
Another 5 star company. If you are going to go into retail be sure to contact One Step Retail Solutions, they can help you out. Blue Moose Vending Management www.bluemoosevendmgt.com
The Best of the Best
They really understand the retailer's needs -- Strong products, able technicians, exciting vision. Everything from RetailPro and Counterpoint software to state-of-the-art hardware to services to training to Knowledge Base. Check their website for information about support packages, client forum and webinar schedules. There's always something new!
Smooth installation
I liked the fact that One Step provided simple, down-to-earth communication, along with “boundless patience, follow-up, follow-thru and great customer relations. Installation of Retail Pro went smoothly. Our setup was unique because inventory data was being downloade...d from another system. One Step techs learned the other system, made modifications and made both systems compatible.
Fast support response
I’m very pleased with choosing One Step Retail Solutions for our software and tech support needs. They are very good at responding to our support request. They usually respond within 10-15 minutes when we put in a trouble ticket. Most of the techs are very knowledgeab...le about Retail Pro and are very helpful. Their tech support help desk are open 7 days a week, which is really great for our company.
