Jeff Cicero is priceless -- such a treasure. When I decide to replace this car (a sad thought), it will probably be w/ another BMW, largely because of the excellent service Jeff provides. ...read more

I have written about this before, but I can't tell you how great Michael Ciasco is at BMW. He is a magic worker. Truly a professional dedicated to helping his clients at every level. A true asset to the company. ...read more

mu service advosor Freddy Chan and manager John ( cant remember his last name) were amazing. They went above and beyond to take care of my car situation, which was a challenge.Fredddy was professional and called me constantly to update me on what progress was being made,,Please note and take into consideration their value to the company ...read more

Very quick and a feeling of comfort that I will get exactly what I need and ask for. - From Jay N. ...read more

I had an issue with engine oil leak and noises coming out of front tires so I dropped my bmw at BMW of Manhattan service center. Service advisor Michael Ciasco made an initial assessment and verbally promised that all reported issues will be resolved for $4100 and repair work will be done in 2 days. A week and half later I came home empty handed with none of my problems resolved, but charged for $3800. I trusted and relied services provided by BMW of Manhattan but it was really Tragic to be treated unprofessionally by the Thugs. If the Thugs Jialoh Ho (senior service advisor) and Michael Ciasco (service advisor) are to make money out of customers with unprofessional & unethical behaviors, I'm concerned that they would become negative role models for BMW organization. Inflated labor hours for nearly twice. ...read more