It is so great to have a company that you can count on. Would trust then with our property anytime. We have worked with three other companies in Reno and their service goes way beyond what the others offered. ...read more

just had a very strange experience. they were prompt in repairing my spa, but charged my credit card a very high amount for doing so without warning me or disclosing specifics. i only became of the charge by looking at my credit card bill. no invoice was received. they took my credit card number as a condition of coming to service my spa. when i called this morning to request an invoice, i was treated like it was unheard of to ask for this. they said they'd put something in the mail, but had never asked for my mailing address. i asked if they would fax an invoice and after taking the fax number they hung up on me. ...read more

I could not disagree with the last post more! Great store! Many beautiful things. At average prices. Yes they are a little understaffed. What business isnt these days? But I never waited long. The employees have always been very polite and friendly to me. ...read more

When service is requested, it is like asking for a favor (difficult to speak to Joe, the owner). When the bill comes the service time is padded and a tech trainee is sent along without being asked for and you are expected to pay his (inflated) rate and to pay extra for travel time (within the city) and very expensive chemicals are left for you to pay for even though you did not ask for them. NEVER AGAIN ! ...read more

In the last month we have been in this store a few times. The dark haired (henna) lady was extremely rude and condescending. The customer service is non-existent. We returned something today and were told that we could only get an in-store refund on something that was defective when we bought it. My wife asked about why it was missing parts, and the lady said “I don’t know, I don’t live in China”. If you want extremely overpriced stuff, rude staff, and no customer service, this is your place. ...read more

Billy Swoop of Austins Reno Taho Billiards did not pay us for a pool table. The table cost $1,800 and this was thirteen months ago. ...read more

Sold a pool table to Reno Taho Billiards for $1,800.00 thirteen months ago and never got paid. ...read more

Sold billy Swoop of Reno Taho billiards a pool table and was never paid for it. This was thirteen months go. ...read more

Great prices and fast service they just moved to a new location on South McCarran. Coupons are available on their new website www.renospa.com ...read more

I was disappointed in failure to understand that since the house had been sold, it needed to be made ready for the new owners. Of course, we had had the Jacuzzi for ten years. We kept it ready for the three or four visits a week. Generally we got good service from it, replenishing the water as needed, tracking the chemistry and all. Then, when our house was on the market to be sold, one of the pumps blew ... in January! Once the water froze it was weeks waiting for the tub to thaw. Certified Pool and Spa (CP&S) replaced both pumps and a gate valve. I had also wanted the repair of whatever was frequently causing a fluttering action when the second pump was run. There was a four in ten chance that the second, high pressure pump would run correctly; quietly. After being held hostage for my credit card number before work would be performed, the service manager reported that the new valve didn't solve the problem because of the design of the tub. There is a 90 degree elbow that interferes with the operation. They corrected it in the next tubs. That's why this one was discontinued. I came to find out that the valve replaced with the pumps is a ""gate"" valve not a one-way valve --- the one causing the trouble. To replace that valve, since the line it connects had been repaired when the gate valve was replaced, would cost $400. Of course, he didn't replace the one-way valve at the same time he replaced the gate valve. I called CP&S's service manager again to determine if the fluttering valve was covered by the warranty covering the pumps/gate valve installation. He said he'd find out by visiting the tub. By phone, he notified me that it was not warrantied. Today I received a bill from CP&S for $75; the trip to look to see if there was a warranty. I'll keep you posted how this develops. ...read more