http://www.nylimonyc.com/services ...read more

Okay. There a reason there are terrible reviews for this hotel and it's too bad because the property is nice, the rooms decent size and breakfast good. Location is terrible next to some industrial trucking company. It cost $20.00 by cab instead of $10 to get to Newark penn station. We stayed there 4 nights. The heater made loud noise every time it came on. Toilet ran every time u flush and I asked front desk to come repair it and t was never repaired. I had to open top of toilet every time someone flushed to put the flap down. Maids don't give new coffee, creamer glasses. I asked for blanket first night never got it till the 4th night. The final blow was when I checked out the front desk clerk was clueless and tried to charge me for three nights when i had prepaid. I gave clerk the proof of payment and she still did not get it. I got upset when the clerk told me to calm down. I spent 30 minutes on bestwestern customer service to get resolved. Never got apology from mgr mr Patel. I gave her my paperwork showing her I prepaid and she still told me that I needed to pay again for three nights. I was so upset when i left the place because they tried to double charge me i just took a cab instead of the free one. Long story short the worst hotel experience I have ever had!!!!!! Stay away!!!!!!!!!\t\n\t\nRoom Tip: Don't stay here\t\n ...read more

Please be advised we are excited to announce that The Ramada Plaza is under new ownership and management! We have some exciting plans for the hotel that include, increasing staff, increased team training, much needed deep cleaning and renovations! We appreciate the feedback you have given us. Menlo Hotels understands customer service and we are looking forward to you giving us a chance to serve you in the future! ...read more