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lmn1297's Profile, Jacksonville, FL

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Retro Fitness

1
Misleading

I signed up for free month with this center, under the impression that if I liked it then I would continue with a membership afterwards. It was not explained to me that the information I was completing was the actual membership contract and I got locked into an annual contract! They just put a keypad in front of me & told me to complete the information given. I found out this was the actual contract after I decided to not continue with the free trial after only 4 days later & was told that I had to have called within 3 days for me to cancel. What? The manager (Ms. Khadija) advised that it was in the agreement I signed & I was liable for the remaining monthly dues! I stated that I was not advised of this & that it was for a free-trial and was told I could call and cancel at any time. Very misleading!! Did not leave a good impression for me how this process was handled. Will not recommend this location to anyone!!

by lmn1297 in Jacksonville, FL on November 20, 2015

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Recent Reviews

Misleading
Merchant Ratings

I signed up for free month with this center, under the impression that if I liked it then I would continue with a membership afterwards. It was not explained to me that the information I was completing was the actual membership contract and I got locked into an annual contract! They just put a keypad in front of me & told me to complete the information given. I found out this was the actual contract after I decided to not continue with the free trial after only 4 days later & was told that I had to have called within 3 days for me to cancel. What? The manager (Ms. Khadija) advised that it was in the agreement I signed & I was liable for the remaining monthly dues! I stated that I was not advised of this & that it was for a free-trial and was told I could call and cancel at any time. Very misleading!! Did not leave a good impression for me how this process was handled. Will not recommend this location to anyone!!
for Retro Fitness in Jacksonville, FL

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