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Buyer Beware

Please note I am only reporting the facts here. You make of it what you will. A representative came out and gave us a good price and proposal so we purchased a business AC from the company. We gave them a deposit. They missed deadlines; they said they'd submitted permit paperwork to my town; the town said they didn't; they said they'd paid for the permit; the town said they didn't. Finally they installed the air conditioner, apologizing profusely, saying one of the workers was sick and they were backlogged. We gave them a check for the remaining amount, $3,688. They took the check and ran it as an ACH transaction, which we did not authorize ... then they cashed the actual check ... so that $7,376 was deducted from my bank account; they were paid twice. This was in the summer; it's now October and they have not resolved it yet. Both my office manager and I have been on the phone numerous times. I am not sure we've ever called and had someone actually answer the phone; I know they have never answered when I called. Sometimes they don't return the phone message. My office manager has spent a lot of time on the phone attempting to resolve this. I spent a very long time on the phone with an employee who seemed very helpful in wanting to resolve this; he pleaded with me to just give him two days; that was over a month ago. I am awaiting my $3,688.