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Beautiful Products but Poor Service

I hired Industrial Envy LLC, to reupholster an old settee and paid in full on delivery. But when I had the chance to look more closely at their work, I found visible globs of glue, inconsistent seaming, poorly applied welting, puckered corners, and visibly frayed fabric (among other things). I took the settee to a local professional in hopes he could fix the problems. But after examining it, the upholsterer wrote in an email to me that, in his opinion, the upholstery job was “the worst I have seen in 19 years of doing upholstery work.” I am paying him roughly $1,200 to redo it.