1

Horrible

I've taken 5 drug test in my life. All of them we're relatively painless, except this one. I'll start with they weren't capable of communicating with my doctor to get my prescription. So I had to be the middleman between the two for that to happen, I've never had that problem before. Then after they got my prescription, they couldn't send my results off because the doctor had to ask me some questions. Hopefully your not a busy person because if you miss their call during business hours when people are working, you can expect to play phone tag for over two weeks since the doctor has his phone go straight to voicemail. I had the pleasure of dealing with Dr. Britton, what a nice guy. In 2 weeks he tried calling me twice, I called 6 times. When I finally had the pleasure of talking to him about these important questions he had for me, he starts of a friendly conversation by telling me how hard I am to get a hold of. Sorry you called twice and I was at work. I try being polite because I've worked customer service before and I'm used to working with upset and rude customers. His rudeness continued all while I'm replying yes sir and being polite. The phone line was cutting out and I had to ask him to repeat one of his questions, so he responds by shouting at me and telling me how he's trying to help me. He shouts the rest of the questions at me, says okay you tested negative and hung up on me. The question's that were so important to delay my employment for over two weeks? Do you take any prescriptions? (why would you ask that after you had me get my doctor to fax my prescription to you?) have you left the country, been to the dentist, or the ER in the past 2 weeks? Really?!? That's what they needed to ask? Drug test are never a fun thing to do but it shouldn't be okay to be as bad as this company is. There delay cost me over $1000 in pay. I honestly would go as far to say after all my years in retail that Dr. Britton was the most disrespectful, rude, and arrogant person I've encountered in my life. Trust me because I never take the time to write a review about a company.