5

1986 MCSS

Before I discuss how I choose Phoenix Engine and talk about the quality of their work let me say that they are one very honest business. I called the company to discuss a rebuild for my 1986 MC SS. Larry was very willing to talk me through the process, components they would use to rebuild my engine and an approximate cost. In fact I called several other companies and then called back, talked to Larry and asked additional questions. All were answered to my satisfaction so I choose Phoenix engine. The day I brought my engine I dropped off the engine and gave Larry a deposit. I told him I wanted to put down $500. I gave him the cash and left. After I left Phoenix Engine I made another stop to pick up parts and realized I was $200 short based on what I withdrew from the bank prior to dropping off my engine. I realized that I must have given Larry $700 instead of $500. I called and asked Larry if he still had my deposit. He did and in fact he said he paper-clipped it and hadn’t even counted it yet. When he did he immediately told me that I had given him $700 and not the $500 which was what my receipt noted. He assured me he would make the adjustment to my account and later that day he made the correction and sent me an updated receipt that evening. That act alone gave me confidence that I had chosen the right shop. Since then it has been a great experience. Randy and his team did a nice job of keeping me informed throughout the process and since I am local I even made several visits to check on progress. Randy made time to update me as to where my engine was in the process. When I picked up the engine he spent time walking me though the break-in procedures and made sure I was comfortable with his instructions. I even had a chance to walk through his facility. Whether you are local or out of state, this is a first rate operation and I would not hesitate to recommend Randy and his team and plan to use Phoenix engine for future builds.